Política de reembolso

REFUND POLICY

Last Updated: August 1, 2026

At LumiTrack, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

By placing an order through www.GetLumiTrack.com, you agree to the terms outlined in this Refund Policy.


1. 30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, your item must:

  • Be unused or in like-new condition.
  • Be returned in its original packaging whenever possible.
  • Include all original accessories and components.
  • Not show signs of misuse, abuse, or accidental damage.


2. Non-Returnable Items

Returns cannot be accepted for:

  • Products damaged due to misuse or improper installation.
  • Products modified or repaired by unauthorized persons.
  • Items showing excessive wear beyond normal inspection.
  • Gift cards or promotional items.
  • Final sale or clearance items, when clearly marked.


3. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the problem.

Once reviewed, we may offer one of the following:

  • A replacement product.
  • A full refund.
  • A partial refund, where appropriate.


4. Incorrect Items

If you receive the wrong product, please notify us within 7 days of delivery.

We will arrange a replacement or issue a full refund at no additional cost.


5. Return Process

To initiate a return, please contact:

Email: info@LumiTrack.com

Please include:

  • Order number
  • Full name
  • Reason for the return
  • Photos if applicable

Do not return any item without receiving return instructions from our support team.

Unauthorized returns may not be accepted.


6. Return Shipping

If the return is due to:

  • A defective product
  • Shipping damage
  • An incorrect item sent by LumiTrack

We will cover the return shipping costs where applicable.

For returns due to a change of mind or customer preference, the customer is responsible for return shipping costs unless otherwise required by applicable law.


7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return results from our error.


8. Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled and must follow the return process after delivery.


9. Lost Packages

If your package is confirmed lost by the shipping carrier, please contact us.

We will investigate the shipment and, where appropriate, provide a replacement or refund.

Packages marked as Delivered by the carrier but reported as missing may require additional verification before a resolution can be offered.


10. Chargebacks

If you experience an issue with your order, we encourage you to contact our support team before initiating a payment dispute or chargeback.

We are committed to resolving concerns quickly and fairly.

Fraudulent chargebacks may be challenged using order records, shipping confirmation, delivery tracking, and communication history.


11. Contact Us

For any questions regarding returns or refunds, please contact:

LumiTrack

Website: www.GetLumiTrack.com

Email: info@LumiTrack.com